Refund & Returns Policy

Effective Date: 19/05/2025
Applies to: All purchases made via our website or by phone.

At LCH Ag Supplies, we want you to be satisfied with every purchase. If something isn’t right, we’ll do our best to make it right — in line with UK consumer law.

1. Your Right to Cancel (Online & Distance Sales)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason.

To qualify for a refund:

• You must notify us in writing within 14 calendar days of receiving your goods.
• You then have another 14 days to return the item to us.
• The item must be unused, in its original condition and packaging.

We will refund:

• The full purchase price.
• The basic delivery charge (if applicable).
  (Note: If you chose an express or premium shipping method, we will only refund the standard rate.)

Return shipping is your responsibility, unless the item is faulty or incorrect.

2. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if the item you receive is:

• Faulty
• Not as described
• Not fit for purpose

Faulty item claims:

• Must be made within 30 days of receiving the goods for a full refund.
• After 30 days, we may offer a repair or replacement first.

We will cover return postage for any item that is faulty, damaged in transit, or sent in error.

3. How to Request a Return or Refund

To start a return or request a refund:

1. Email us at info@lchagsupplies.co.uk with:
   • Your order number
   • Description of the issue
   • Photos (if the item is damaged or faulty)
2. We’ll respond within 1 business days with instructions.
3. If returning goods, send them to:
   LCH Ag Supplies
   Hillside
   Little Honeyborough
   Neyland
   Pembrokeshire
   SA73 1QU

4. Refund Processing

• Once we receive and inspect the returned item, we’ll issue your refund within 14 calendar days.
• Refunds will be made to your original payment method.
• If your return is due to a change of mind, the original delivery cost (standard rate only) will be refunded, but return postage will not.

5. Items Exempt from Returns

The following items are not eligible for return unless faulty:

• Custom-made or personalised items
• Perishable goods (e.g., seeds with a use-by date)
• Items that have been used or installed

6. Still Need Help?

We’re here to assist with anything return-related.

Contact Us:
Email: info@lchagsupplies.co.uk
Phone: 01646 833452
Website: www.lchagsupplies.co.uk